Clearly, this specific case is very sad and should not have happened, but it's worth pointing out that this event (March 2010) occurred before the 2010 General Election.  Like the recent situation with Bombardier and Siemans, the Atos franchise was established under the auspices of the Labour Government, so both (or should that be all 3 of) the main parties are to blame for the debacle we find ourselves in.

Andy, I'm personally not particularly interested in which government the Atos franchise was formed under - I'm more interested in it being operated properly - with people who actually know what they're doing and who realise that they're dealing with PEOPLE and not stats and balance sheets!!
These people close a file and that's it - while the PERSON whose file that is has to live with the "decision", which can be based on innaccuracies and inventions! WRONG!!!