yeah - I've seen them before too, but just received again in an email so I thought I would share them for a giggle.

never said that Jan... my point is i think the same one that EliB cottoned to ie these are situations that should have been addressed by the holiday provider during the sales pitch ...in advance of the customer signing the contract....  but apparently weren't... no in the main i think the complainers got it kindov right... what is the holiday provider promoting or promising?

GOD BLESS!

Peace and Love,

Yeah its possible - holiday providers have probably 'seen' and 'heard' it all - including customers 'trying it on' a bit with the complaining in an attempt to get something back (discount etc). Granted there are genuine complaints which can be quite a serious issue to be addressed - but these?