Indeed we have, but it doesn't make it right.  The council should be doing theirmownntaxpayers a favour and reinvesting the money intop their own region

Like your 'words in one', Boudi!!  I think the problem with this is that almost all call centres are 'outsourced' in some way or another.  Swansea, for instance, has a high number of call centres, mostly for organisations whose HQs are nowhere near Swansea.  It means that the duplication of overheads and other such costs are cut out, thus potentially saving the tax-payers money.