the article points out that our tax payer's money is going abroad.... and also that won't this set a precedent for private firms dealing with publicly payed functions also outsource abroad .... dunno about you but i ain't too happy with the notion banks and their outsourcing facilities especially withall the stories of stuff having gone wrong!

  What's new?  The private sector have been doing this for decades; and with our public money as well.  After all, most of us will have been talking to a call centre in India (usually Bangalore) when dealing with gas/electricity/telephone/white electric goods/etc.